At INDEIN, we want our customers to be satisfied with their wholesale purchases of streetwear clothing and footwear. This Returns & Refund Policy explains the conditions and process for requesting a return or refund.
1. Return Period
Customers may request a return or refund within 7 days of delivery of the parcel.
Requests received after 7 days from the delivery date may not be accepted.
2. How to Request a Return or Refund
To request a return or refund, customers must email us at:
info@indein.in
The email should include:
Customer name
Order number
Date of delivery
Product(s) they wish to return
Reason for the return/refund
Clear photographs or videos of the product, where applicable
Our team will review the request and provide further instructions regarding the return.
Please do not send products back without receiving return instructions from INDEIN.
3. Return Conditions
To be eligible for a return, the product must:
Be in new and unused condition
Be in the same condition in which it was delivered
Not have been worn or used
Not have been washed, altered, damaged, or modified
Include original packaging, tags, labels, and accessories where applicable
Be securely packaged to prevent damage during return shipping
Used Products Will Not Be Accepted
Products that have been worn, used, washed, damaged, altered, or otherwise show signs of use will not be eligible for return or refund.
We reserve the right to inspect returned products before approving a return.
4. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at info@indein.in within 7 days of delivery.
Please provide photographs or videos showing the issue so that we can assess the claim and determine the appropriate resolution.
5. Return Shipping
Unless otherwise agreed by INDEIN, the customer may be responsible for the cost of shipping the product back to us.
If the return is approved because the product was incorrect, damaged, or defective due to an issue attributable to INDEIN, we may arrange or reimburse reasonable return shipping costs, subject to verification.
6. Refunds
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed using the original payment method or another appropriate method agreed upon with the customer.
Refund processing and the time taken for the funds to appear in your account may vary depending on the payment method and financial institution.
Shipping or other charges may be non-refundable where permitted by applicable law.
7. Rejected Returns
A return may be rejected if:
The request is made more than 7 days after delivery;
The product has been used or worn;
The product has been washed or altered;
The product has been damaged after delivery due to customer handling;
Original tags, packaging, or accessories are missing where required;
The product does not meet the conditions of this policy; or
The customer fails to provide sufficient information to verify the return request.
If a returned product does not meet the return requirements, we may send the product back to the customer at the customer’s expense, where applicable.
8. Exchange
Exchanges are subject to product availability and approval by INDEIN.
Please contact info@indein.in within 7 days of delivery if you would like to request an exchange.
9. Wholesale Orders
As INDEIN primarily operates as a wholesale supplier of streetwear clothing and footwear, returns and refunds for wholesale orders may be subject to the specific terms agreed upon between INDEIN and the customer at the time of purchase.
Where a written quotation, invoice, purchase order, or separate agreement contains specific return terms, those terms will apply to the extent of any inconsistency with this policy.
10. Contact Us
For all return and refund requests, please contact:
Please include your order number and reason for the return in your email so that we can process your request efficiently.
Important: This policy is subject to applicable consumer-protection and other laws in India. Where applicable law provides a customer with rights that cannot legally be excluded or restricted, those rights will continue to apply.
